Privacy policy

Last updated: 15 October 2026

Who we are

Kelvo Bookings Ltd (company number 17356522), which runs usekelvo.com and organisation booking sites on kelvo.co. Contact: hello@usekelvo.com.

We decide how data about our own customers and website visitors is used. Data that an organisation collects through Kelvo, such as bookings and participants, belongs to that organisation; we handle it for them under our Data Processing Agreement. Ask the organisation about how they use it.

What we collect

• Account details: name, email address and organisation details.
• Bookings: participants (who may be children), classes booked, attendance and notes.
• Payments: amounts and status. Our payment provider handles card details; we never see them.
• Messages you send us and emails we send you.
• Technical and usage data: IP address, device and browser, and how the site is used (see our Cookie Policy).

Why, and our legal basis

• Running the service, bookings and payments: contract.
• Service emails, such as confirmations and receipts: contract.
• Security and fixing problems: legitimate interests.
• Accounting and legal duties: legal obligation.
• Telling organisations about Kelvo: consent or legitimate interests.
• Analytics: consent. On usekelvo.com, anonymised cookie-free recordings before you choose: legitimate interests.
• Measuring our adverts on usekelvo.com: consent. Telling Meta when an organisation goes live, with a scrambled copy of the owner’s email and first name: legitimate interests.

You can withdraw consent at any time with “Manage cookies”, and object to anything based on legitimate interests by emailing us.

Who receives it

• Our payment provider.
• Our email, hosting and storage providers.
• Analytics and session-recording providers.
• Meta and Google, to measure our adverts on usekelvo.com. They also use this data for their own purposes. Nothing about bookings, payments or children is sent to them.

We do not sell personal data. We may disclose it where the law requires. Where data leaves the UK, it is protected by an adequacy decision or the UK’s standard transfer terms.

How long we keep it

While your account is active, then only as long as legal and accounting duties need (usually up to six years for financial records). An organisation can ask us to delete its customers’ data.

Children

A parent or guardian books for a child and provides their details. Children cannot create accounts.

Your rights

You can ask to see, correct or delete your data, to limit or object to how it is used, and to take a copy with you. Email us. If an organisation holds your data, we will pass your request to them. You can also complain to the Information Commissioner’s Office at ico.org.uk.